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“True Seal” refers to the business entity operating at trueseal.com.au.
“Client” refers to the individual, company, or entity engaging True Seal for services.
“Services” includes but is not limited to passive fire protection installation, fire stopping, fire-rated access points, intumescent coatings, and certification.
All quotes are valid for 30 days from the date of issue unless otherwise stated.
A contract is formed only when the Client provides written acceptance of a quote or issues a Purchase Order.
True Seal reserves the right to adjust the quote if the scope of work changes upon physical inspection of the site
The Client must:
Ensure the site is safe and accessible for True Seal technicians at the agreed-upon time.
Provide accurate building plans or specifications where required.
Notify True Seal of any hazardous materials (e.g., asbestos) present in the work area before commencement.
Invoices are strictly payable within [e.g., 7 or 14] days of the invoice date.
True Seal reserves the right to halt work or withhold certification if payments are overdue.
Interest may be charged on overdue accounts.
Passive Fire Integrity: True Seal is only responsible for the specific penetrations or systems treated by our team. We are not liable for the overall fire safety of a building where other non-compliant elements exist outside our scope.
Indirect Loss: To the extent permitted by law, True Seal is not liable for any consequential loss, loss of profit, or damage resulting from delays beyond our control.
Insurance: True Seal maintains appropriate Public Liability and Professional Indemnity insurance.
Any request for extra work outside the original quote must be documented as a “Variation.”
Variations will be charged at our standard hourly rates plus materials unless a fixed price is agreed upon in writing.
All reports, registers, and technical drawings provided by True Seal remain our intellectual property until the final invoice is paid in full.
In the event of a dispute, both parties agree to attempt a good-faith negotiation before initiating legal proceedings.
These terms are governed by the laws of the state in which the services are performed (e.g., Victoria/Queensland/Western Australia).
